By hiring Letter & Vine or placing an order, you agree to the following terms & conditions.
TERMS & CONDITIONS
THE PROCESS & LEAD TIME
The process will vary depending on the nature of the project, but the general work flow is:
1.) Contact Letter & Vine for availability and a price quote
2.) Define the project specifications
3.) Letter & Vine provides an invoice, specifying production due dates and target completion date
4.) The client provides all *proofread* lists & information, payment/deposit, and approval
5.) Production commences
Please inquire with me directly for current lead time for your specific project. All invoices will include a target completion goal.
My services are offered on a first-come, first-served basis. With this in mind, I recommend placing your order and deposit as early as possible to secure a place on the production schedule.
The amount of time required to complete a project will depend on the size & complexity of the project, as well as any time needed to acquire the necessary supplies and shipping times. It also depends on the time of year (for example, peak wedding season or the Christmas season) and my current production schedule.
PROOFS & APPROVALS
Generally, all projects will require that the client provides information to be calligraphed by Letter & Vine. It is the responsibility of the client to ensure that all information provided is correct before production begins.
Please review all details of your order carefully, paying particular attention to spelling on your proof, or spelling on any lists provided by the client. Once an order is placed and payment is made, the production of the project will begin and it may not be possible to make corrections without incurring additional charges.
Delays in receiving client approvals, as well as delays in receiving lists and deposits, will delay the production of your items. This can delay the completion of your order, and possibly result in a rush fee and/or expedited shipping if the items must be rushed to meet a specific date.
Please contact me immediately if you notice any mistakes to the proof/list after you have placed your order.
Purchases are delivered using Post NL, FedEx or DHL. All shipments will include a tracking number.
International orders may be charged an import tax, and any tariffs incurred are the responsibility of the client.
I recommend placing and approving your order as early as possible to allow sufficient time for shipping. For orders outside of the Netherlands, please allow additional time for your order to pass through customs. Once an item has shipped, I no longer have control over the shipment. Letter & Vine is not responsible for loss, delays, or damages incurred during shipping.
Clients located in or around Amsterdam are welcome to deliver and collect items in person at a prearranged time and place.
It is important to note that all of my work is created by hand. With this in mind, it is expected that there will be variations and imperfections. The beauty of hand-made work lies in the nature of these variations.
Please also be aware that colours viewed on a screen may appear different than colours in person, and that colour varies in printing.
If you have any concerns, please request a sample. I can email images of test samples, or mail the sample directly to you if time allows (client is responsible for paid postage and supplies). Please also feel free to browse images of my past work.
Letter & Vine accepts payments by bank transfer or PayPal. The client will be responsible for PayPal fees if PayPal is used.
Price quotes and invoices are provided in Euros and BTW is added at the prevailing rate in the Netherlands for all EU clients. Businesses outside of the Netherlands but within the EU must provide their VAT number for reverse tax.
Depending on the individual project, a deposit of 50% is required for orders over €200,00. This secures your booking on my production calendar and begins the production process. The finished product will be delivered after the remaining balance has been made.
Payment in full is requested at the time of booking for orders less than €200,00, and for all orders with 3 weeks or less until the completion date.
Final payment must be received before the finished product will be delivered.
CANCELLATIONS & MODIFICATIONS
Cancellations can be made without loss of deposit as long as the cancellation is made before production begins and/or before materials have been ordered. Once production commences, or once the specified cancellation period has past, no refund or a partial refund may apply on a case-by-case basis.
Modifications to your order can also be made before production begins. Please notify me as soon as possible if you notice that you need to modify or correct your order (for example, if you need to make a correction to your guest list) and highlight the changes made.
If you notice you need to make a correction after Letter & Vine has created the item, the correction will count as a new item and will be added to the invoice accordingly.
If you notice an error after you have received your order and the error was originally provided by the client or approved by the client, the costs of rewriting and shipping must be covered by the client. If the error was made on my part, I will correct the error at no additional charge.
At Letter & Vine, I put my heart into my work and I hold the products I create to a very high standard. I do my utmost to ensure that artwork of the highest quality is provided to the client.
There is the expectation of variations when each product is written, painted, or cut by hand due to the nature of hand-made work.
As detailed above, cancellations and modifications can be made before production begins. Once production commences, or once the specified cancellation period has past, no refund or a partial refund may apply on a case-by-case basis.
Due to the custom & personalised nature of the products, refunds will not be possible after the projects have been completed, but I will do everything in my power to ensure you are happy with your purchase. In the event you are not satisfied, please contact me within 7 days of receiving the item.
All designs, artwork, and photographs are copyright of Stephanie Jiosi, Letter and Vine.
Artwork, images or lettering created by Letter and Vine remain my intellectual property, unless otherwise agreed in a written contract. These images may not be reproduced in any form without my prior written permission.
I may use images for promotional material, social media, or website examples, however the personal details of the client will never be included in this promotional material (as stated in "Privacy & Security").
Letter & Vine only uses personal information provided by website contact forms or direct message on social media for correspondence and completion of orders. Client contact information will never be shared or sold to third party marketing.
Letter & Vine may occasionally share images of projects on social media, or upload images of projects on the web in an online portfolio. Any personally identifiable information of individual clients or client's guests will be protected and censored by way of partial view or photoshop alteration.